The GP Administrator probably forget the system password, here is a hidden technique to resetting password. When the user set a system password, it saved in DYNAMICS..SY02400, it is not recommended to remove or reinsert any record in this table, the following script will reset system password and user can redefine password.
SQL Command:
UPDATE DYNAMICS..SY02400 SET DMYPWDID=1,PASSWORD=0x00202020202020202020202020202020
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